The Hub of Hope

This is the next in a series of posts by recipients of the 2018 Career Services Summer Funding Grant. We’ve asked funding recipients to reflect on their summer experiences and talk about the industries in which they’ve been spending their summer. You can read the entire series here.

This entry is by Carolyn Ziembo, MSW ’19

This summer I was fortunate to serve as the Graduate Policy Intern in the Office of the Deputy Managing Director of Health and Human Services (HHS) for the City of Philadelphia. Over the course of the summer, I worked on a variety of projects, many of which focused on the City’s response to the current opioid crisis and associated northeast Philadelphia encampments, homeless prevention, and affordable housing. The experience provided me with a wealth of information on how the City serves vulnerable populations and responds to health crises, as well as skills in program management and memo drafting.

One of my favorite projects was supporting the Hub of Hope. The Hub of Hope is a daytime engagement center for people experiencing homelessness. It is operated by SEPTA, the City of Philadelphia, Project HOME, and Philabundance in the subconcourse adjacent to Suburban Station. At the Hub, which opened in January 2018, guests are welcome to have a warm cup of coffee, eat a meal, take a shower, wash their clothes, get medical care, and access treatment and housing. Pulling from a list I maintained of current projects and tasks, I prepped agendas for meetings at the Hub every other week with program managers from the City and nonprofits. Attending the meetings was a great way to see how municipal staff and nonprofit organizations interact and successfully run a social service program together.

In addition to Hub of Hope logistics projects throughout the summer, such as ensuring volunteers had clear protocols and instructions in accessing to the Hub, I also took part in the outreach for Meals and More, a grant program designed to bring Philadelphia volunteer meal providers to the Hub. I was involved in every aspect of the grant process, including contacting potential applicants and collecting applications, creating criteria determinants and score sheets, scheduling and attending the review panel, and ultimately giving notice to the grant winners. I enjoyed working with the meal providers, who were all thrilled to begin serving at the Hub. It was another example of the City and nonprofit organizations partnering to best serve Philadelphia’s vulnerable populations.

Beyond the Hub, I sat in on many meetings and observed firsthand how the City is responding to the opioid crisis in Philadelphia. Again, collaboration was key in the planning and implementing of various strategies and meetings were attended by people from across many City departments, as well as from nonprofits directly serving those affected by opioid use disorder. It was also encouraging to see the City regularly hold meetings with representatives from Kensington-area community groups and advocates. Additionally, I was fortunate to go on a site visit to the area hardest hit by the opioid crisis and see for myself the work that had been accomplished. I found the trip very useful; being able to visualize what was being discussed in meetings was important to understanding all aspects the topic. I think this is true for any policymaking or programming.

Although I had worked and interned in nonprofits previously, this summer’s internship was a new look for me into how City government functions. I was fortunate to meet and learn from so many knowledgeable people and am grateful for all the insight I gained.

Designing Your PhD with Pipe Cleaners, Mind Maps, and Drawings

As the academic year starts again soon for graduate students and postdocs, it can often be a hectic time especially for those who are planning to be on the academic job market, teaching their own courses, conducting research, and writing chapters of their dissertation, among other things. It seems that there is always more and more to do. Before the fall begins, however, it’s important to take a step back and reflect on the things that you’re doing and how they fit into your life overall.

This summer, my colleague and I ran a pilot interactive workshop called Designing Your PhD for around 25 graduate students with the goal of having students spend time to think about what work values are important to them, what skills they have, and what things they enjoy doing. Based on the popular book, Designing Your Life, by Bill Burnett and Dave Evans, our workshop used the process of design thinking to help graduate students understand the career exploration process. The first stage of the design process involves understanding the user, which in this case is the student. Students had fun using pipe cleaners to visualize their concerns and aspirations about careers and used card sorts (based on the helpful assessments from ImaginePhD) to prioritize their top five skills, values, and interests. They also created mind maps that brought together different aspects of their lives (involving work, play, health, and love) and drew different versions of themselves that they can then “test” out as part of the career exploration process. We ended the workshop by discussing the MIND Career Exploration Road Map from UCSF to help guide students as they make decisions about their careers. It was by far one of my favorite workshops as we got to see what students created with their pipe cleaners, mind maps, and drawings.

If you didn’t get a chance to attend our pilot workshop, no worries! We’ll hold the workshop again in the future as well as with different departments and graduate student groups. Until then, however, make an appointment to speak with a Career Advisor about your career exploration plans. You can also check out some of these resources below so you can begin to reflect on your interests, skills, and values, explore careers that may interest you, and think about how you can design your PhD career in a way that you’ll find satisfying, productive, and rewarding:

Preparing for a professional conference, post-PhD style

Helen Pho, Associate Director

Next week, I’m heading to Madison, WI for the national conference of the Graduate Career Consortium (GCC), and I’m really looking forward to it. The GCC is a national organization for professionals who serve as graduate career advisers, basically people like me. When I was a doctoral student, I attended and presented at academic conferences where junior and senior scholars would often read academic papers out loud during panel sessions. These conferences can be stressful for graduate students because many were also interviewing for jobs at the same site.

When I became a graduate and postdoc career adviser, I was intrigued yet a little nervous about what a conference for graduate career advisers would look like. Would it be people reading papers again? Would there be a sense of anxiety among conference attendees? Happily, my first professional conference was nothing like the academic conferences I was used to attending. At my first GCC conference last summer, I had a blast meeting other graduate career advisers working all over the United States and Canada, and it quickly became my favorite conference that I’ve ever attended. I learned a lot about best practices for graduate career advising from attending different workshop presentations and chatting with colleagues at the poster session. (If you’re in the humanities and have never seen a poster session, it’s when a large group of presenters would stand next to their giant posters and talk about their research or ideas to attendees wandering around the session.) Most of all, the GCC is a very friendly and collegial group of professionals; everyone is eager to share best practices and ideas, and people love to talk to each other, which is not surprising considering the work we do!

As I prepare for my conference, I wanted to share three things I’m doing to be conference ready next week:

  1. Review the conference schedule. Conference schedules are often released before the event takes place, so take some time to go over what the days will entail. Like many conferences, there are often concurrent sessions and events, meaning you have to pick and choose which sessions you want to attend. If you spend some time ahead of the conference to make those decisions, that means you’ll have more time at the conference to network and chat with people.
  2. Set goals for the conference. Related to the first point, I like to think about what I want to get out of the conference before I arrive, when it’s often a bit hectic and slightly overwhelming with hundreds of people in attendance. For my goals this year, I’d love to chat with colleagues at other institutions to learn what they’re doing to help PhDs explore expanded careers in fun and interactive ways, and to hear how other institutions are supporting their first-gen grad students, since these are priorities in our work here. Spending just a small amount of time to identify goals for the conference beforehand will allow me to focus on attending relevant panels and talking to colleagues who are doing exciting work in this area before the conference flies by!
  3. Identify people with whom you’d like to connect or reconnect. The GCC conference has over 200 attendees, and although I would love to talk with everyone, it’s simply impossible to do so in a span of three days! There are many people whom I met last summer that I’d love to reconnect with as well as people that I’ve never met before that I’d love to meet in person. For example, I’ve been working on a subcommittee to help market ImaginePhD, a career exploration and planning tool designed for PhDs in the humanities and social sciences. (If you don’t know what it is, visit imaginephd.com!) We’ve had virtual meetings via video over the last year, so I’m excited to finally meet my fellow subcommittee members in person at the conference! Thinking ahead of people you’d like to meet will allow you to not only have a productive conference but an enjoyable one as well!

If you’re a graduate student planning to attend a professional conference anytime in the future, come meet with a career adviser. We’re happy to help you prepare for networking both within and beyond academia!

Career mythbusting, and interesting facts about vegetables and Vulcans

Dr. Joseph Barber

As we conclude this academic year, let me take this opportunity to clarify some common areas of career confusion relating to the job search. But first, some interesting facts to start us off. Did you know that May is the only month that spells a vegetable backwards? I was going to say that May is also the only month that spells another actual word backwards, but then we would be forgetting about April. “What is a Lirpa?” you might ask yourself. Go ahead, look it up, and you will be ready to impress the next Trekkie you meet at a party. OK, and now onto some areas of career confusion and other assorted myths.

  • Professional recruiters only spend an average of 8 seconds reading your resume

I am sure some data have been collected on this, but I am also positive that these data are unlikely to be representative of all industries, and all jobs, and all people. It is the kind of statement that attracts people’s attention, though, and there is some element of truth to this. The reality is that different people will read your application materials at different points along the process, and each person will be looking for something specific from your document. But it is true, that all of these people have busy jobs, lots to do, and so just can’t spend an awful lot of time trying to figure out if your experiences as described might be a good fit for a position. Moreover, the first person who reads your application might not be a person at all. More and more companies are using application tracking systems and software to compare keywords from resumes against keywords from the job descriptions. In a mere fraction of a second, these systems can give a score that addresses how many keywords, skills, and concepts from the job ad are covered in your materials. If there is too low a match rate, then a real person is probably never going to read your materials at all. Your job in your resume is to demonstrate to a very specific population of people at one organization interested in filling one particular role that you have something of value to bring to that specific role. So yes, you need a tailored and customized resume for each job application so that in the short time that someone does spend reading the document, that it really addresses their needs. This leads us to myth #2.

  • But I thought only cover letters need to be customized for each separate job

Cover letters also need to be customized. If you only customize your cover letter, and no-one reads it, then have you actually customized anything at all? That’s a philosophical question for you. Not everyone will read a cover letter. Some application tracking systems won’t scan cover letters in their analysis. Now, don’t get me wrong, you want people to read your cover letter. You want them to read both the letter and the resume. Each document provides something rather different. The resume focuses on relevant skills for the job, and presents them as short, punchy, bullets that illustrate the relevant, takeaway skills in action, provide enough context to make the skills make sense, and ideally point to outcomes that show how effective the skills are. The cover letter takes the most relevant of these and tells more narrative stories that have some aspect of humanity integrated within. So, in a resume you might state:

Created a new experimental protocol in partnership with a bioengineer from a separate lab that resulted in a run time that halved the experimental timeline, and produced sufficient data for a publication now in press.

In a cover letter, you might tell the story behind this bullet point experience, structuring your story using the STAR format (situation, task/challenge, action, result):

In my last experiment, I was trying to get data from my cell-lines using the standard lab protocols, but realized that there wouldn’t be enough time to complete it before my funding ran out. I tried all sorts of approached before I reached out to a bioengineer from another lab at Penn who I had heard give a talk about a new filtration technique she was developing for her research. I was able to collaborate with her to modify her approach to my cell-lines, and actually double the experimental yield. It was really exciting to try an untried, innovative approach, and I really enjoyed the collaboration I established. My advisor has now started using our modified protocol on his own research, and we now have a paper in press. I am looking forward to bringing my creative problem solving to this new role, as I know this quick thinking is essential in a lean start-up environment.

Words such as “enjoy” or “excited by” are hard to use in a resume, but are more easily integrated into the cover letter. A one-page cover letter that has a couple of interesting and unique stories that contain just the right amount of drama and emotion will always be engaging to the reader.

  • You will never get a job by applying online – you have to network to get a job

Well…, networking will absolutely maximize your potential to get a job – and the job you want – but plenty of people I have worked with have received interviews and offers after applying directly to a job posted online. Companies wouldn’t waste their time posting jobs on LinkedIn, Indeed.com, their own websites, or a host of other websites if these were just for show. In fact, in most companies, you do have to apply online to be officially tracked within their applicant tracking system. For most companies, there is a candidate hiring process that they need to follow, and specific steps you and they need to take. Networking helps you along this process, but it doesn’t replace it in most cases. Applying online with a generic resume might not get you through the applicant tracking robots, and a cover letter that doesn’t engage the reader might not get you the interview, but that doesn’t mean that this is the fault of the online application system.

  • If the employer has answered all of the questions you had prepared ahead of time during the interview, it is OK to say that you don’t have any more questions when asked at the end

If time allows, you should always ask questions – always. In every interview that I have been part of (as an interviewer), the people who don’t ask any questions at the end, or who only ask one, or who ask a weak question, are always seen as least favourable candidates at the end of the process. Saying that you don’t have any questions basically tells the interviewer that you are disinterested. If you are applying for a new job, you can’t possible know everything there is to know about it, and so take every opportunity to ask smart, engaging questions about the specific role that you are interviewing for. Here are a few examples:

  1. Over the first 3-6 months, what will be the main priorities for the person in this role?
  2. How does this role fit into the team structure in this office – if I were in this role, would I be working with the same team over time, or on different teams for each project?
  3. What types of professional training opportunities are available for the person in this role?
  4. What are some of the most exciting challenges that the person in this role might face in this work?
  • You should only go to Career Services if you have a specific question, and only if you are an undergraduate

No, you can come at any time, and we will help you identify some of the questions you should be asking if you are having a hard time figuring out what they are. Career Services is also divided into teams, and you will find career advisors who work specifically with undergraduates, and some who only work with graduate students and postdocs. So, if you didn’t take the opportunity to stop by during Lirpa, we look forward to seeing you later in Yam! We are open all summer long!

Handshaking – a guide to making the right impression

Dr. Joseph Barber

Take a moment to think about your handshake. When was the last time you shook someone’s hand? Why did you do it? Were you standing or sitting? Did the other person have a strong handshake? What impression did they make on you? Now, being very honest, rate your average handshake on a scale of 1-5 on the following criteria:

  • Firmness (with 5 being very firm)
  • Moistness (with 5 being very dry)
  • Confidence (with 5 being very confident)

How did you score? Some of you probably know you have a firm handshake because you have given this a lot of thought, but for those of you who haven’t thought about it, or who generally get creeped out by the prospect of touching another person dirty, sweaty hands, you might find it much harder to rank yourself across these categories. Now, in terms of moistness, this will generally be dependent on the situation and the environment. A handshake in the middle of summer just before a really important job interview is likely to be the perfect storm of moistness. Nervousness and moistness go hand-in-hand (you see what I did there!). In terms of confidence, this is really a combination of several variables: the confident thrusting forth of your hand to greet someone, the length and firmness of the shake, your body language while giving it, and the way you look into the eyes of your handshaking partner and introduce yourself with a strong tone of voice. Yes, the good, old-fashioned handshake can say a lot about you, and it is critical to get it right in order to make your first impressions count – whether at an interview or just meeting new people at your next conference or as part of your broader networking outreach.

Is a bad handshake such a bad thing? Yes…, and especially when the person whose hand you are shaking has a professionally firm one. A weak handshake automatically sets you apart in their mind, and gives them something negative to associate with you. People make up their minds about a new person they are meeting quickly, and once an initial impression has been made, it can become harder to change this perspective. A weak handshake followed by a great interview is not going to be a disaster, but a weak handshake followed by just a half-decent interview might leave your interviewers seeing your performance in a more negative light. A weak handshake can give people a bias towards seeing other negatives in you. You don’t want that to happen. A strong first impression can help you prevent that.

In the global world of work, it is important to know that different cultures have different ideas about handshakes. If you are an international student in the US, then the firm handshake is something you will need to learn and use, and a firm handshake is appropriate for greeting men and women. A firm handshake communicates a strong, confident personality. Please note, firm does not mean crushing. How firm is firm enough? Well, if you are trying to open a door, you need to grip the door handle firmly enough so that it doesn’t keep slipping out of your hand, right? In fact, you would look fairly foolish trying to open a door with a limp handshake grip. Since door handles are hard metal, there is no benefit to trying to squeeze the life out of them – you’ll just end up hurting yourself. So, the firmness of the grip you use when opening a door might be a good starting point for the firmness of a good handshake. If you still feel confused about the difference between firm and painfully crushing, find a friend or two and practice! Get feedback from them on what is weak, firm, or just too much.

Here is some general advice about implementing a successful handshake:

  • Where possible, stand up to shake hands.
  • If you are already standing and moving towards people, then you can start the handshaking gesture about five feet from your target.
  • Make sure you are facing the person, with good eye contact, and a confident greeting when you reach out – as this will prevent you from standing there with your hand out looking like you are directing traffic while they are still busy talking to someone else.
  • Dry hands are ideal. This means that if you are at a networking event or conference, don’t leave the bathroom until every part of your right hand is totally dry after washing them. Everyone has to pee, and so the likelihood that you will meet someone you wanted to chat with somewhere near the bathroom is actually very high. No matter how many times you swear to your handshaking partner that your hands are wet because you just washed them (not a great first impression to have to make this argument), somewhere deep inside their subconscious they will fear the worst!
  • As you are engaging hands, Keep your thumb pointing up – don’t try to engage with a palm up or palm down approach.
  • Move your hands forward and don’t grip or squeeze until the web of your hand (between the thumb and your first finger) has firmly engaged with the web of your partner’s hand. A strong forward motion helps you to lock your hands together.
  • Don’t bring you hand in from the side as if you are slapping someone on the back – this messes everything up!
  • The shake should last 2-5 seconds, with 1-3 up and downs, giving you enough time to say your name, listen to their name, and then respond back with their name (e.g., “It is great to meet you, Trevor”). Shake from your elbow; you don’t need to engage your shoulder to do any heavy lifting.
  • Maintain eye contact during the shake.
  • Finish one introduction and shake before you move onto the next one in a group setting where you are meeting more than one new person.
  • Shake at the beginning of a social interaction, and shake at the end. Just make sure that the parting shake is much better than the starting shake if you had any issues with the first one.

Your handshake is easy to improve, and with enough focus on the moment in time when you are meeting new people or reconnecting with people you already know, you will be able to make a good impression on people in your professional network.