Day in the Life: IBM Client Executive

What’s life like at a leading technology company?  Learn first hand from Jeannine Carr on @PennCareerDay, Tuesday, March 27th.  Jeannine has worked for IBM in various areas over the course of her career.  It’s important to understand the different areas one company has to offer in technology and other industries, as well.  What better way to learn the diverse functions at a large organization than from an experienced Penn alum?! Read more about Jeannine below and to view her posts from Tuesday, March 27th, 2012 – visit her story on our Storify account!

Jeannine is a Client Executive in IBM’s Distribution Industry Sales Organization.  She is responsible for IBM’s relationship, revenue and client satisfaction for 4 global clients:  3 in retail and 1 in consumer products.   Her career at IBM has spanned a number of roles including Manufacturing Engineer, Project Manager, Technical Sales Specialist, Services Business Development Executive, and Operational Contract Specialist.

Day to day activities include:  developing relationships with clients, meeting with executives at clients in both IT and the business to understand business strategies and issues in order to identify sales opportunities, working with the extended IBM team to develop and execute plans to close business, acting as the IBM single point of contact and escalation point when clients have problems in their interaction with IBM, coordinating communication and activities among the extended IBM team in order to drive increased revenue and improved client satisfaction.

In addition to her professional responsibilities, Jeannine is a Mom with two sons – – one a junior in college and one a junior in high school.  Her husband, Thomas Carr, is a Penn graduate with a BS in Economics from Wharton.    She is also an active volunteer for the Theater Arts program at her local high school as a costumer for musical productions and is a member of the Penn Engineering Alumni Association Board.

Jeannine graduated from Penn Engineering in 1983 with a B.S. in Chemical Engineering.  She earned an MBA in 1997 from the Leonard Stern School of Business at New York University with a concentration in Finance and International Business.   She has also completed IBM’s Professional Certification program for sales professionals.