The Emotional World of Job Seeking

Dr. Joseph Barber

I teach an “Applied Animal Behaviour and Welfare” course up at Hunter College (CUNY) in New York, and one of the lectures in this course focuses on the question of whether or not other species have emotions. This is a very important question from an animal welfare perspective, because negative subjective emotional states (like fear, pain, frustration, boredom, loneliness, etc.) can be a potential source of suffering if they result directly from the way that we house or manage these animals in captivity. There are no easy answers to these questions, because emotions by their very nature are subjective states that are unique to the individuals experiencing them. I assume that other humans feel emotional states in a similar way that I do, but it is almost impossible to show that in any objective fashion. We cannot measure the experiences that we feel, even if we can measure changes in blood flow or nerves firing in parts of the brain. What we are left with, then, are some general questions we must ponder. Here are two examples:

  • Do other species have the same range of emotional states that we do – and do they have some that we don’t experience?
  • How can we try to perceive the environment from the perspectives of these other species when they see, smell, hear, and experience the world in such different ways from us?

Now, I bring up the issue of differing perspectives because in many cases these types of questions are also important when thinking about employers – especially those who have the types of jobs you are looking to apply to. Yes…, I know that employers are humans too, and so they should experience the world in the same way that you do. However, their environment is very different from yours, and environmental factors play a significant role in affecting behavioural responses and emotional reactions.

The idea of trying to figure how employers perceive their environment, and how they respond to the application materials you send to them in their environments, is actually quite a crucial step in the job application and interview process. So, let’s look at the questions I listed above from a job perspective.

1) Do employers have the same range of emotional states that you do – and do they have some that you don’t experience?

In general terms, the same things that would annoy you will annoy employers. If they ask for a resume, and you send them a 10-page CV instead, they will find that annoying. If they ask for a writing sample and you don’t send one, then that too will cause irritation. I don’t think there are studies that look at this, but I feel sure that chronic irritation will inhibit open-mindedness about your potential as a candidate.

While employers probably don’t experience employer-specific emotions that you don’t have, they will generally not feel the same extremes of fear, desperation, or worry in the same way that some job candidates may. After all, they are not the ones being judged, and the people at these institutions and organizations already have jobs. It is important not to let the “smell of fear” permeate into your application materials or your interview answers. It can happen quite subtly, with an innocent-enough sounding “although I don’t have all the experience you are asking for, I do have…” statement in a cover letter. Don’t dwell on the negatives. Let the spring-filled scent of optimism waft from your letter instead. One easy way to do this is to simply remove the first part of the sentence I used as an example above, and start with what you can do, and what you will offer that will be make you an ideal candidate. Focus on the positives, and ignore (as much as possible) the negatives so that you present a confident aura.

2) How can you try to perceive the environment from the perspectives of employers when they see, smell, hear, and experience the world in such different ways from you?

The first thing to realize is that employers do see the world differently than you do. Your priorities might be to find a job for some of the following reasons: to have enough money to eat and stay warm, to get good health insurance, to be able to work with an interesting group of colleagues, to continued being paid to do the research you love doing, and so on. There are many reasons out there, and each of us will have some unique ones. Employers may be much less interested in your reasons, and much more focused on their reasons for advertizing the job – and the main one usually always boils down to the fact that they need someone to get the job done effectively, whether that is teaching courses, working with clients, developing new protein sequencing pathways, or managing programs. They don’t care what you will spend your salary on, but they do care about whether you are going to be a good investment.

To be convincing to an employer, you need to have a good answer to the question “why do you want this position?” that puts less priority on what you might get out of it, and more on what you can offer them. Focus on their needs first, and it should become obvious to them that you want the job because a) you have the abilities to do it; and b) something from your past experiences has shown you doing something similar, doing it effectively, and enjoying doing it.

If you spend too much time telling an employer how excited you are by the possibility of working for such an impressive an organization as they obviously are, then you are missing out on the chance to highlight the skills you bring to actually get the job done effectively. The senses of employers are keyed into abilities, experiences, and knowledge that will help them build capacity within their organizations. Academic experiences are important, but can often represent passive experiences (a lot of sitting in a room being talked at), and so you will need to talk about your academic credentials and relevant non-academic experiences in as active terms as possible. So rather than, “My academic experiences have given me…”, which is passive, consider something like “I actively sought out opportunities to study X subject with X professor so that I could connect X concept with X reality, and I have used this knowledge in X situation to help me X” (where the concepts and realities mentioned in this case were in some way relevant to the job, and where the outcome highlights how effective your knowledge and skills truly are). Employers are looking for patterns: if you have used a skill successfully in the past, then you will be likely to do so again in the future. You need to find a way to show them how effective you have been – and this will always be more interesting than just telling them that you have been effective.

But the real question is “how” do you see the world from the employer’s perspective. The easiest way is to read the job advert really, really, carefully. This is where employers layout what they need to get done, and the type of skills they believe are necessary to do so. If your cover letter, resume, or interview answers are not addressing these points, then you need to spend some more time figuring out how to see the world from the employer’s perspective. Remember, try to talk about your experiences in the language that the employer uses. Another approach is to speak with people from the types of organizations you want to work at (and Alumni are often a good starting point for this type of outreach) to learn about what are important trends you should be aware of, what skills are valued on a day-to-day basis, and what experiences you have had that might be good to focus on as illustrations of your effectiveness. Ultimately, you should be able to put yourself in the shoes of the person who will be reading your cover letter and CV/resume, and who will be listening to your answers in the interview, because this will help you to tailor what you say and speak most effectively to their needs and interests.

When you make it easy for employers to see how your experiences make you an ideal candidate to get the job done that they need to be done, then you will make them happy. It is probable that happy employers will more likely see you as their preferred candidate. So yes, employers do have emotions, and you will need to make sure that you give some thought to how you can keep their subjective states as positive as possible.

Schedule an appointment with us at Career Services and bring your questions about how to tailor what you say to the needs of the employers you want to connect with. We’ll be happy to help you. I can also tell you a thing or two about the emotional world of primates, elephants, sheep, cows, and chickens…, if you think that will help!

That’s What’s Happening! Action Verbs & Resumes

By Sharon Fleshman

As a young girl, I watched an animated TV series called “Schoolhouse Rock” just about every Saturday morning.  Launched in the 70’s, Schoolhouse Rock reinforced principles in grammar, science, history, etc. for children in an engaging and creative way.  One of the episodes covered the verb, which was personified as a superhero while the background song had the catchphrase “Verb! That’s what’s happening!”   The underlying idea, I think, was that the action verb has an empowering and captivating role in language.

Seventies lingo aside, action verbs also play an important role in resumes.  Potential employers don’t just want to know where you worked and what your title was.  They also want to know “what was happening” as it relates to your particular role.   In other words, they are most interested in what you actually did at a given job, internship or extracurricular activity. Using precise and strong action verbs can empower you to take ownership of your accomplishments while capturing the interest of recruiters. Of course, there are plenty of action verbs to choose from, so I’ll focus a bit on how to avoid diluting your experience section.

1) Eliminate the opener “Responsibilities include:”

Recruiters looking at a stack of resumes may initially skim them. Therefore, statements about your experience must compel recruiters to keep reading.  If you write something like “Responsibilities include: conducting literacy assessments for third graders, designing surveys and analyzing survey responses, and facilitating five focus groups consisting of elementary school teachers”, your key accomplishments may be overlooked. Instead, start with the verb and write “Conduct literacy assessments for third graders. Design surveys and analyze survey responses. Facilitate five focus groups consisting of elementary school teachers.”

2) Cut back on the use of verbs such as “Assisted” and “Worked”

Certainly, “assisted” and “worked” are action verbs, but they can be vague. You don’t want recruiters to have to guess at what you actually did.  For instance, suppose you write “Worked on a literacy assessment project for third graders.” This might work as a summary statement if you want to emphasize that you have had exposure to work in literacy.  However, if you also performed critical tasks within the project, you need to be more specific. Did you design the assessment? Did you administer the assessment?  Also, don’t say “Assisted with teaching art to 20 second-graders in an after-school program” if you actually taught.  Rather, simply start with “Taught ….”

I recognize that students are sometimes reluctant to be more direct with stronger action verbs if they worked with a team as they don’t want to appear to take more credit than they should.  If that is your concern, you can write statements like “Co-taught art to 20 second graders in an after-school program” or “Conducted literacy assessments for third graders with a team of teachers.”

Students may also choose verbs like “assisted” and “worked” when they want to bring less attention to their actual tasks and more attention to the field in which they worked.  Consider a scenario where a nursing student performed clerical tasks in a clinic and observed a nurse practitioner at work. The student could say “Gained exposure to pediatric nursing while working in a community clinic” or “Shadowed a nurse practitioner while assisting her in a community clinic.”  Keep in mind that some of the clerical tasks could be relevant. For example, greeting patients who come to the clinic would allow the student to grow in establishing rapport with patients, which is a required skill for nursing.

Additional resources for writing resumes are available on the Career Services website. Feel free to stop in for walk-ins or call the Career Services office to make an appointment with a career counselor to help you write a “happening” resume.

What Disney can teach you about a good CV/resume

by Dr. Joseph Barber

Although my postdoc was run through the University of Central Florida, I was physically based at Disney’s Animal Kingdom (DAK) – yes, that’s right, with Mickey and the gang. You might think this a strange place to do a postdoc, until you realize that my PhD is in animal behavior. There are lots of real animals at DAK, not just the giant-headed, costumed kind. Beyond my research into animal welfare, I learnt a lot from my Disney experience, and got some great insights into the corporate world of mission statements, branding strategies, marketing campaigns, and the laser-like focus that Disney has on customer service.

Harambe, Africa (Disney's Animal Kingdom)

Let’s take the idea of “theming” as an example of some of these concepts. Yes, theming is based on the noun “theme” that, like the word “friend”, probably should not be made into a verb. But anything is possible at Disney, and so that’s what they did. If you have been to DAK you know that you walk around several different environments within the park. The two main ones are Asia and Africa – not anywhere specific in Asia or Africa, but some broad idea of what we generally envision when we think about those far-off places (or at least what Disney wants you to think). When you walk around in Africa, looking at the range of fantastic wildlife, taking the safari ride, and saving elephants from poachers, you are meant to believe that you are actually there, not just in a theme park. The design of the buildings, the type of thatched roof used, the sights, sounds, and smells that surround you as you browse the vibrant marketplace or wait in the train station, they have all been designed to help you feel that you are really there. The Disney Imagineers, those people in charge of conceptualizing and creating the Disney experience, traveled far and wide to get inspiration to use in the design of the theme park.

Anandapur, Asia (Disney's Animal Kingdom)

In Asia, you may walk through a temple as you queue for one of the rides. When the park first opened, visitors who entered some of the temple areas started to take their shoes off because they saw a pair of shoes outside of the temple that had been placed there as part of the theming. They didn’t have to, and Disney probably preferred they didn’t for liability/health and safety reasons, but they were buying into the theming. It seemed natural to take off their shoes in that environment.

Every object you see as you walk around DAK is there for a reason, and has its own story. Perhaps the shoes were owned by a local bicycle repairman who had spent the day repairing a bike that had been damaged when its owner crashed it after being chased by tigers near to the old temple ruins. OK, now we are getting to the part where Disney can help with your CV/resume. There is such a rich context to every object and every building in the park, but the Imagineers’ goal is for you not to notice them. The objects are not meant to stick out as something you need to look at and investigate, they are they to help you become immersed in the experience of actually being in Africa or Asia. The more you notice the trimmings, the less rich your experience becomes. It seems strange to for the Imagineers to spend so much time on every aspect of their design only to want them to be ignored, but they realize that people value the overall experiences that they have at the end of the day more than they value being impressed by the range of objects that they have seen. They would be impressed by the objects if they realized how much thought has gone into them, but the objects are there to become the backdrop to the immersion experience, not the main parts of it.

If you have had your CV/resume reviewed at Career Services (and we recommend that you do if you haven’t), then you have probably received feedback not only about the content (your experiences), but also about the formatting (the trimmings).

  • Do you have consistent punctuation?
  • Are the hyphens between your dates the same size, with the same spacing either side of them?
  • Are the bullet points the same shape, and indented to the same degree throughout the document?
  • Is the font used consistent, and is the size the same throughout the document?

There is a long list of formatting issues that we can look for whenever we review your job application materials. But are these really important issues? Will a misaligned bullet point really lose you the chance to interview for your dream job? Well, there are some good practical reasons to make sure your formatting is in order. If you are evenly matched in terms of experience with several candidates for a potential job, but your resume formatting isn’t perfect, then perhaps an employer can make their short list of candidates to interview by thinking about who has the greatest attention to detail. In some jobs (think editing or medical writing), attention to detail is not just a bonus, it is an essential requirement.

The Disney approach to thinking about your CV/resume helps to ensure that the employers focus on the rich experiences that you have, and the skills you have illustrated in your documents, by trying to make sure that that they don’t think about your formatting at all. Employers don’t really care about the formatting…, up until the point where they notice an issue, and then that might be all they can think about. As soon as employers start noticing formatting issues, they are no longer concentrating on your skills and experiences – these are the elements that will get you the interview. You don’t want employers to walk away from reading your resume saying, “those were some nice shapes they used in their bullet points”, or worse, “Why don’t the bullet points line up properly?”. You want them to walk away saying, “Those bullet points really illustrated how effective their analytical skills were”. You have to format your documents so impeccably that no-one even notices all of the time you spent tweaking the look of the text and proofreading for spelling/grammar mistakes. You want the formatting to become the backdrop to the content you want to get across. When employers are immersed in your skills and experiences, they will value you more. When this immersion is interrupted by a spelling mistake or misplaced comma, your theming is ruined, and the key message that you are the most suitable candidate becomes obscured.

Disney knows how to sell their brand and the experiences they offer. Career Services can help you market your own skills and knowledge for your future careers. Stop by and see us, or visit our website to see how we can help you.

Jambo everyone!

Recruiters reveal their deal breakers

I am old enough that most of my friends have become bosses in their jobs.  So, they make decisions about who will work for them.  Recently, I got to learn more about what they consider to be deal breakers in a job application. Here are four of them:

Deal breaker: Resumes longer than one page. This is a bigger issue for the corporate employers than the nonprofit employers.  To be safe, keep your resume to one page at least until you turn 30.  If you need help choosing what to include on the resume, meet with a career counselor in Career Services.  Exception: resumes for positions in the federal government are often 2-3 pages long because they require more detail.

Deal breaker: Not showing understanding of what the job entails. Apparently, employers can spot generic cover letters in 10 seconds and eliminate a quarter of applications this way.  How to get your application to the “interview” pile?  Write to the employer about the job and how you will use your skills and experiences in the position.
– Deal breaker: Apologizing for not being able to do the job. I come across phrases like this a lot in cover letter critiques: “While I don’t have a lot of experience in the field, I ….”  Since you’ve only got a page to cover a lot of ground, focus on what you have done and what you can do.

– Deal breaker: Not dressing up for an interview. It seems obvious that we should wear a suit to a job interview, yet Penn grads have reportedly shown up for an interview at a nonprofit organization dressed in khakis and polo shirt. It did not make a good impression with the interviewer, who had already interviewed three suited-up candidates that morning. Lesson learned: Score some easy points by dressing the part.

I hope that by sharing these insiders’ tips, you will avoid some common job search mistakes.  Good luck!

Seniors: Five Job Search Tips for Winter Break

by Kelly Cleary

Once the semester stress is behind you and you’ve had some time to rest up and celebrate, I imagine many seniors will start to focus on your post-grad plans. Even through, for many industries, the application timeline won’t begin until later in the spring semester, there are some things you can do now to better position yourself when you do start applying for jobs. Below are a few tips and resources to help you get started.

winter

FIVE JOB SEARCH TIPS FOR WINTER BREAK

1. EXPLORE YOUR OPTIONS: Spend some time exploring career possibilities by looking at some of the websites below. This can be an overwhelming project but it’s an important first step.

  • First Jobs and Graduate Schools for Penn Grads, listed by major–  these are long lists of what Penn students have done with their major in past years.
  • Career Plans Surveys for the Class of 2009 and earlier years – you might be surprised by the wide variety of paths your predecessors have chosen. And hopefully you’ll be encouraged to see that while only about 30% of the College Class of 2009 had accepted job offers by the end of December, almost 75% of them had accepted job offers by the end of May.  (The 2009 report is preliminary. It will include more detailed employer information soon.)
  • What Can I Do with this Major?—These PDF’s provide a helpful overview of career paths related to specific majors including suggestions for types of employers and advice on preparing for those jobs.
  • Watch ourCareer Exploration video:

Career Exploration from Penn Career Services on Vimeo.

2. RESEARCH EMPLOYERS: Once you’ve narrowed down your preferences for types of work, industries of interest, and where you hope to live, it’s time to start developing your wish list of prospective employers and build your list of favorite job search websites.

  • Vault & Wetfeet Guides – Yes, these two companies make great books to help students land i-banking and consulting jobs, but they also publish career and company guides for other industries like entertainment, fashion, retail, green, healthcare, pharma, marketing, PR, and many others. You can download the career guide books for free from our Online Subscriptions page.
  • PennLink – This is where employers who specifically want to hire Penn students post jobs. Under the “Advanced Search” tab, you can set up a Search Agent to schedule weekly emails of new jobs that match your interests so you don’ t have to log into PennLink every day.
  • Career Resources by Field – From Anthropology and Arts to Sciences and Sports, you’ll find job search websites and transcripts from alumni speakers. There are similar websites for Wharton, Engineering, Nursing, and Graduate programs.
  • Online Subscriptions – this page includes log in and password information for over 25 job search websites including Art Search, Ecojobs, JournalistJobs, Policy Jobs and many others.
  • GoinGlobalFrom GoinGlobal you can access international country and U.S. city guides that include lists of job search websites and links to local chambers of commerce which all have extensive employer directories for their regions.

3. TALK TO PEOPLE WHO DO WHAT YOU WOULD LIKE TO DO: Yes, I’m talking about networking. Outside of trying out a job through volunteering, interning or actually getting the job, talking with people who do or have done the job is one of the best ways to figure out if a career is right for you and to gather advice for landing a job in a particular field or within a specific company.

  • PACNet – Penn’s alumni career networking database is an easy way to connect with Penn alumni who have volunteered to be career mentors. They are a great resource for information and advice.
  • LinkedIn – Linked In, which is basically a professional version of Facebook is one of my favorite job search tools. If you don’t already have an account with an up to date profile, you should. Here are a couple of tips for making the most of LinkedIn for  your job search:
    • PEOPLE Search –  If you don’t find what you’re looking for in PACNet, you can search for alums (or even people with whom you don’t have a common affiliation) who work in the fields and/or organizations that interest you. You can view their profiles to see sample career paths and you can send direct messages to ask for advice. While this is more like cold calling, if it’s done respectfully and professionally, it can be worthwhile.
    • GROUPS – There are thousands of groups (i.e. alumni, specific industries, etc.) in LinkedIn where people share job postings and other career-related information, and they also serve as a forum for asking questions and gathering answers from more experienced professionals. Joining the University of Pennsylvania Alumni Group is a great first step.
    • Want to learn more about LinkedIn? Check the LinkedIn Guide for Recent Graduates. Tutorial from LinkedIn.com.
  • Watch our Networking Tips video.

4. UPDATE YOUR RESUME AND COVER LETTER DRAFTS:

5. RELAX AND ENJOY:

  • Unless you’re heading straight to graduate school, it’s likely that it will be a while before you have such a long mid-winter break again, so  sleep in, eat well, and enjoy good times with your loved ones.

fireplace

Good luck with your remaining finals and papers. I hope you all have a safe and fun break. We look forward to seeing you in 2010!