It Won’t Even Cost You a Trip to the Cleaners: How to Have Phone Interview Success

By Erica Marks

It’s me again, the office Teach for America (TFA) alum. And I’ve got more advice to share from my experience. To fulfill my duty as good alumna who continues to work toward our mission of educational equity, I conduct phone interviews. Yes, the awkward, first round phone screen – that’s me on the other end (well not necessarily in your case, there are many us).

Phone interviews have some inherent challenges, namely, the loss of nonverbal cues. Yikes. I can’t see your smiling face or notice your body language. All I have is your voice and my rubric to fill out based on it. As the next round of phone interviews begin and recruiting continues all around campus, I am offering some words of wisdom.

Choose a quiet place. Nothing is worse than the interviewer over hearing your roommate play Wii bowling or your mom calling down the hall to see if your underwear needs washed. Find a quiet place and notify everyone in advance. I even recommend a good ol’ “do not disturb” sign on the door.

Check your reception. Do you have all your bars? Only one? This is a huge problem that is easily preventable. Choose a location that is not only quiet, but that ensures you’ll both be able to clearly hear each other (public phone booths are not recommended).

Turn off call-waiting. The beeps in your ear can be distracting and frustrating. Before your call time, disable the function. If you’re receiving the call, use the options in your phone to turn it off. If you are the caller, you can type *70 into your phone to temporarily turn it off.

Take pre-interview precautions. Getting up and moving around during the interview can be distracting for you and cause noise on the other end. Before the interview starts, set yourself up for success. Use the bathroom. Get a glass of water; you will be talking your face off, potentially resulting in a dry throat. And set up any materials you may need.

Get your documents ready. Having your resume on hand is a great resource. Remember, we can’t see you, so you can refer back to it as necessary. For any interview you should practice answering questions and for this type of interview, you can have those answers in front of you! Warning: you will not have time to read a paragraph, but you can skim a list.

Interruptions happen. The important thing to remember is not to sweat them. Try not to giggle uncontrollably or apologize profusely. Try to prevent them by listening carefully, annunciating your words and not rambling on and on. The last one is tricky – it’s hard to gauge if you’ve gone too far because you can’t see the interviewers reaction.

You may not need the dry cleaners, but you will need clean clothes. Most people think that phone interviews are great because you get to sit around in your pajamas. The truth is that dressing up a little can help. When dressed for success, people tend to act and speak more professionally.

Happy Interviewing!

P.S. some wonderful colleague’s of mine wrote on a blog on this topic a while ago, you can check it out in the archives: http://ulife.vpul.upenn.edu/careerservices/blog/?m=200911

A Day in the Life: Urban Public School Reformer

Read Janel Forde’s archived tweet feeds here: Day 1 and Day 2

In the next two weeks, we welcome alumna Janel Forde who will post about another career path in education – urban public school administration. Follow @PennCareerDay on Twitter on November 8th, and then again the week of November 15th. Don’t miss out on what Janel’s days are like!

Janel Forde, W '01

Janel works for Chicago Public Schools (CPS), the third largest school district in America with over 400,000 students, almost 700 schools and a $6bn operating budget. For the past year, Janel has worked in the CEO’s Office as the Director of Stimulus Programs. In that role she served as the district’s single point of contact for all stimulus related initiatives and helped to develop the state’s Race to the Top application ($400M) as well as the district’s Teacher Incentive Fund (TIF) grant which was the district’s largest competitive grant award to date, $34M. She has also led several strategic projects for the office. Prior to joining the district, Janel was a consultant in the Boston Consulting Group’s Chicago office. She specialized in the financial services sector and functionally in process management and strategy development.

Originally, from the east coast, Janel has worked in marketing and business development at American Express and in investment banking at Goldman Sachs and Citigroup, all in New York. Janel earned her MBA from the Stanford Graduate School of Business and her undergraduate degree from The Wharton School, University of Pennsylvania.

International Career Fair TODAY!

The International Opportunities Fair will be held today in Bodek Lounge from 10:30am – 2:30pm.  Come out and learn about chances to work, intern or volunteer abroad!

Organizations expected to be on hand include:

  • Abroad China
  • Across the Pond – Graduate Study in Great Britain
  • AIESEC
  • American India Foundation
  • AmeriSpan Study Abroad
  • AustraLearn/AsiaLearn/EuroLearn
  • Bain & Company (SE Asia)
  • CDS International, Inc.
  • Child Family Health International
  • China Education Initiative
  • CIS abroad
  • Cross-Cultural Solutions
  • Disaster Volunteers of Ghana
  • Embassy of Switzerland
  • European Union Delegation to the USA
  • Experiential Learning Abroad Programs (ELAP)
  • Foundation for Sustainable Development
  • German Academic Exchange Service (DAAD)
  • Global Experiences
  • Hopkins-Nanjing Center
  • InterExchange, Inc
  • International Programs Abroad
  • International Schools Services
  • International SOS Assistance, Inc.
  • Intrax Internships Abroad/ ProWorld Services Corp
  • K.U.Leuven
  • Masa Israel Journey
  • Operation Crossroads Africa
  • Pagus:Africa
  • Peace Corps
  • Penn Botswana-UPenn Partnership
  • Penn Center for the Advanced Study of India
  • Penn Center for Undergraduate Research and Fellowships
  • Penn GSE International Educational Development Program
  • Penn International Internship Program
  • Penn South Asia Center
  • Princeton in Asia
  • Projects Abroad
  • RBS
  • Social Entrepreneur Corps
  • Standard
  • StudyAbroad.com
  • Volunteers for Israel (VFI)
  • Winchester College

While you’re in Bodek Lounge, don’t forget to go across to the Hall of Flags and check out the Study Abroad Fair as well!

These fairs are open to Penn students and alumni only.  For a detailed list of who we serve, please click here.

A map to (career research) treasures!

by Jamie Grant

wesleying.org

To write the best resume, cover letter, or to ace an interview, it is imperative that you spend time considering the interests and focus of your intended audience – the employer – and to prepare accordingly.

Aside from knowing someone in the field, how can you best learn about the industries that you are targeting in your job or internship search?  Hundreds, if not thousands, of dollars worth of materials from two of the best resources for career research – the Vault Career Library and Wetfeet Guides – are accessible to you, dear Penn students and alumni, for FREE, behind the Online Subscriptions, Pennkey-and-Password section of the Career Services online library.

Vault “Career Insider” includes many features and tools to help you in your research, including 39 comprehensive Industry Guides, with individual guides on topics like: Environmental Careers, Sales and Trading, Social Work, Hedge Funds, Television Writing Careers, and the Energy Industry, to name just a few.  In addition, there are specific guides for particular organizations and industries, like the 2011 Guides to the Best Consulting Firms by practice area (Economic, Energy, Financial, HR, Operations, Pharma & Health Care, or Business Advisory), the Top 50 Consumer Products organizations review, and reviews of popular internship sites and professions with “Day In The Life” features.  And, the Vault resources aren’t just limited to the U.S. – with particular guides for European and Asian markets, Vault can be an invaluable tool to help you learn and understand the nuances of your targeted industries.

Wetfeet Guides’ Industry Profiles, under the “Careers and Industries” part of the site, provides 29 easy-to-read, quick overviews of industries from Accounting, Advertising, and Aerospace/Defense to Education, Health Care, Pharma & Biotech, Real Estate, Telecommunications, and Venture Capital.   With five minutes of reading, you can get an ideal, insider’s view to an industry.

The best part of the Penn subscription benefit is that you can download the guides, reviews, and more as PDFs, right onto your laptop or iPad to read at your leisure.  And while I can only provide a cursory overview of the amazing depths of these two resources, you have the opportunity to access these sites and see for yourself through our Career Library.  Pretty soon, you too could be “talking the talk” of the professional club you hope to join, and your job search materials will be even better!

It’s Only One Number… I Promise (And I Know That You Don’t Believe Me)

by Todd Rothman

Since the results from the October 2010 LSAT exam were released this past weekend – just in time for celebrating and/or self-medicating through Halloween candy – I thought this would be a good time to put this into some perspective.  The LSAT exam is one of the most anxiety-inducing aspects of the law school admissions process, sending even the most calm and reasonable applicants into a tailspin of self-doubt and irrationality.  In fact, if I had a dollar for every time I heard one of the following statements uttered in my office – “I know that the LSAT is the only thing Admissions Committees care about” or “If I don’t get a [insert absurdly high LSAT score here], I know I don’t have a chance at being admitted to any “good” law schools” – well, let’s just say that I could be writing this blog entry from a café in Paris.

(c) King Features Syndicate

As a former law school admissions officer, and one of Penn’s pre-law advisors, I have more than six years of experience witnessing the range of reactions associated with “getting back the score.”  Usually though, these reactions fall into three distinct categories: (1) unqualified joy and relief, (2) utter devastation and panic, or (3) frustration and bewilderment.  Let me try to explain why all of these reactions are at least somewhat (to very) misguided.

1. Unqualified joy and relief…. or the “Now I Have Nothing To Worry About” Misconception. While nobody, myself included, is going to tell you that your LSAT score is unimportant or a non-issue, it is almost never the deal-breaker… or, in this case, deal-maker… that applicants believe it to be.  The fact is, an LSAT score is the single-best predictor of first-year law school performance.  Let me repeat that: An LSAT score is the single-best predictor of first-year law school performance, according to annual LSAC correlation studies on first-year grades in ABA-accredited law schools.  However, it is widely known (and widely accepted) that LSAT scores have little definable correlation with second-year or third-year law school performance, selection to Law Review, bar passage rates, post-graduation job offers… and the list goes on.  With that in mind, law school admissions officers view LSAT scores as a useful, but limited tool in evaluating their candidates for admission.  Sure, if you have a strong LSAT score, coupled with an otherwise strong and attractive application – a rigorous academic curriculum, consistently strong academic performance, a well-crafted and effective personal statement, compelling and detailed letters of recommendation, a history of unfailing extracurricular involvement and leadership, not to mention a host of other factors – then that LSAT score will speak to a candidate with a great deal of potential.  If some or most of those other factors are not present though, a high LSAT score in a vacuum will not move mountains.  Even worse, Admissions Committees might wonder (and rightly so) why a student with clear intellectual potential based on that high LSAT score was so underwhelming in other areas of life.

2.       Utter devastation and panic… or the “Now I Need To Find Another Career” Misconception. If your results of this exam for which you (hopefully) spent a lot of time preparing did not pan out as you had hoped, there is certainly cause for some degree of disappointment.  However, in light of what was just discussed, you need to have faith in the fact that law school admissions officers will still read and carefully evaluate your application with equal attention.  The truth is, the LSAT is a snapshot of who you are as an applicant – on one day (maybe two days… hopefully, not three days) – and Admissions Committees always review applications in their relative context and in light of every other aspect of your application.  I know of no law schools who employ cut-off scores for LSAT performance and, while 25th percentile, median, and 75th percentile information is readily available for any ABA-accredited law school, they are not indicative of the full range of scores of successfully matriculated students.  In fact, those numbers speak to the middle 50% of a law school’s incoming class – nothing more, nothing less.  Though a lower-than-expected score might result in refining your current list of schools, you do not need to find another career.

3.       Frustration and bewilderment… or the “But I Scored A 172 On One Practice Exam Back In August” Misconception. As I have previously stated, taking the LSAT is an anxiety-producing experience.  With that in mind, very few students have their best day, score-wise, on the day of the actual exam.  The truth is, most students score between 1-3 points lower when they take the LSAT than on their earlier practice tests.  While sitting for full practice LSAT exams under “simulated test conditions” is strongly advisable in your preparation, it would be impossible to simulate the actual real-world stress of that particular day.  Whether it’s the heightened communal angst of your fellow test-takers… or getting finger-printed for identification… or experiencing a last-minute room change… the pressure of that particular experience is unique and almost always affects your score.  And more than likely, it affects your score negatively… usually to the tune of 1-3 points lower than your typical practice exams.  The good news?  This is a shared experience of anxiety for the majority of test-takers on a curved exam, which in some way actually corrects for this.

To reiterate, it’s only one number… I promise.  And yes, I know that you still don’t believe me.