The Emotional World of Job Seeking

Dr. Joseph Barber

I teach an “Applied Animal Behaviour and Welfare” course up at Hunter College (CUNY) in New York, and one of the lectures in this course focuses on the question of whether or not other species have emotions. This is a very important question from an animal welfare perspective, because negative subjective emotional states (like fear, pain, frustration, boredom, loneliness, etc.) can be a potential source of suffering if they result directly from the way that we house or manage these animals in captivity. There are no easy answers to these questions, because emotions by their very nature are subjective states that are unique to the individuals experiencing them. I assume that other humans feel emotional states in a similar way that I do, but it is almost impossible to show that in any objective fashion. We cannot measure the experiences that we feel, even if we can measure changes in blood flow or nerves firing in parts of the brain. What we are left with, then, are some general questions we must ponder. Here are two examples:

  • Do other species have the same range of emotional states that we do – and do they have some that we don’t experience?
  • How can we try to perceive the environment from the perspectives of these other species when they see, smell, hear, and experience the world in such different ways from us?

Now, I bring up the issue of differing perspectives because in many cases these types of questions are also important when thinking about employers – especially those who have the types of jobs you are looking to apply to. Yes…, I know that employers are humans too, and so they should experience the world in the same way that you do. However, their environment is very different from yours, and environmental factors play a significant role in affecting behavioural responses and emotional reactions.

The idea of trying to figure how employers perceive their environment, and how they respond to the application materials you send to them in their environments, is actually quite a crucial step in the job application and interview process. So, let’s look at the questions I listed above from a job perspective.

1) Do employers have the same range of emotional states that you do – and do they have some that you don’t experience?

In general terms, the same things that would annoy you will annoy employers. If they ask for a resume, and you send them a 10-page CV instead, they will find that annoying. If they ask for a writing sample and you don’t send one, then that too will cause irritation. I don’t think there are studies that look at this, but I feel sure that chronic irritation will inhibit open-mindedness about your potential as a candidate.

While employers probably don’t experience employer-specific emotions that you don’t have, they will generally not feel the same extremes of fear, desperation, or worry in the same way that some job candidates may. After all, they are not the ones being judged, and the people at these institutions and organizations already have jobs. It is important not to let the “smell of fear” permeate into your application materials or your interview answers. It can happen quite subtly, with an innocent-enough sounding “although I don’t have all the experience you are asking for, I do have…” statement in a cover letter. Don’t dwell on the negatives. Let the spring-filled scent of optimism waft from your letter instead. One easy way to do this is to simply remove the first part of the sentence I used as an example above, and start with what you can do, and what you will offer that will be make you an ideal candidate. Focus on the positives, and ignore (as much as possible) the negatives so that you present a confident aura.

2) How can you try to perceive the environment from the perspectives of employers when they see, smell, hear, and experience the world in such different ways from you?

The first thing to realize is that employers do see the world differently than you do. Your priorities might be to find a job for some of the following reasons: to have enough money to eat and stay warm, to get good health insurance, to be able to work with an interesting group of colleagues, to continued being paid to do the research you love doing, and so on. There are many reasons out there, and each of us will have some unique ones. Employers may be much less interested in your reasons, and much more focused on their reasons for advertizing the job – and the main one usually always boils down to the fact that they need someone to get the job done effectively, whether that is teaching courses, working with clients, developing new protein sequencing pathways, or managing programs. They don’t care what you will spend your salary on, but they do care about whether you are going to be a good investment.

To be convincing to an employer, you need to have a good answer to the question “why do you want this position?” that puts less priority on what you might get out of it, and more on what you can offer them. Focus on their needs first, and it should become obvious to them that you want the job because a) you have the abilities to do it; and b) something from your past experiences has shown you doing something similar, doing it effectively, and enjoying doing it.

If you spend too much time telling an employer how excited you are by the possibility of working for such an impressive an organization as they obviously are, then you are missing out on the chance to highlight the skills you bring to actually get the job done effectively. The senses of employers are keyed into abilities, experiences, and knowledge that will help them build capacity within their organizations. Academic experiences are important, but can often represent passive experiences (a lot of sitting in a room being talked at), and so you will need to talk about your academic credentials and relevant non-academic experiences in as active terms as possible. So rather than, “My academic experiences have given me…”, which is passive, consider something like “I actively sought out opportunities to study X subject with X professor so that I could connect X concept with X reality, and I have used this knowledge in X situation to help me X” (where the concepts and realities mentioned in this case were in some way relevant to the job, and where the outcome highlights how effective your knowledge and skills truly are). Employers are looking for patterns: if you have used a skill successfully in the past, then you will be likely to do so again in the future. You need to find a way to show them how effective you have been – and this will always be more interesting than just telling them that you have been effective.

But the real question is “how” do you see the world from the employer’s perspective. The easiest way is to read the job advert really, really, carefully. This is where employers layout what they need to get done, and the type of skills they believe are necessary to do so. If your cover letter, resume, or interview answers are not addressing these points, then you need to spend some more time figuring out how to see the world from the employer’s perspective. Remember, try to talk about your experiences in the language that the employer uses. Another approach is to speak with people from the types of organizations you want to work at (and Alumni are often a good starting point for this type of outreach) to learn about what are important trends you should be aware of, what skills are valued on a day-to-day basis, and what experiences you have had that might be good to focus on as illustrations of your effectiveness. Ultimately, you should be able to put yourself in the shoes of the person who will be reading your cover letter and CV/resume, and who will be listening to your answers in the interview, because this will help you to tailor what you say and speak most effectively to their needs and interests.

When you make it easy for employers to see how your experiences make you an ideal candidate to get the job done that they need to be done, then you will make them happy. It is probable that happy employers will more likely see you as their preferred candidate. So yes, employers do have emotions, and you will need to make sure that you give some thought to how you can keep their subjective states as positive as possible.

Schedule an appointment with us at Career Services and bring your questions about how to tailor what you say to the needs of the employers you want to connect with. We’ll be happy to help you. I can also tell you a thing or two about the emotional world of primates, elephants, sheep, cows, and chickens…, if you think that will help!

Three R’s for the job search and beyond

by Sharon Fleshman

I work with many students who seek to either enter or support the helping professions.  Often the same skills that they seek to empower others with need to be applied to their own career planning and development. As you develop these three R’s during your job search, remember that they’ll also come in handy to help you excel once you land the job.

Reflection. Many of us live in a fast-paced, media-saturated culture, in which information, ideas, and images are coming at us from all directions.  This isn’t necessarily bad in of itself, but can distract us from the thoughtful, intentional reflection necessary to confirm our interests, affirm our strengths and address our weaknesses. Fortunately, reflection can be integrated into a field placement, internship or just about any extracurricular experience.  Student teachers can reflect on why a particular lesson was or was not successful. Student nurses can make observations about how their supervisors attend to patients. Interns can think about what attracted them to one internship site more than another. Taking the time to reflect can be quite beneficial to the job search, particularly for interviewing, since you often need to offer concrete examples that demonstrate that you are interested in and qualified for the job.

Resourcefulness. As you seek to move toward your career goals, there are resources available to help. The key is to foster awareness of these resources and to utilize them effectively.  Those of you in the helping professions seek to cultivate resourcefulness toward wellness and development in your students, patients, and clients; don’t forget to do the same for yourself.  The Career Services website is a great place to start identifying resources that will be most useful to you.  Our website is full of information and may seem a bit overwhelming at first glance, so set aside some time to learn to navigate it.  Your network is also an important resource, so make sure that you build it by way of informational interviewing, joining professional associations, and being a resource for others.

Resilience.  Ask any student making a comeback from a failing grade or a patient recovering from illness. Resilience makes the difference.  The ability to bounce back in the face of roadblocks is always necessary, especially during a challenging economy.  If you are frustrated at the lack of job offers or caught off guard by a layoff, it is critical not to internalize your disappointment or a paralysis of sorts may set in. Instead, look to your support system for encouragement and advice as you regroup. Adjust your goals and tweak your plans as necessary, but don’t overwhelm yourself by focusing on worst case scenarios. Take it one step at a time. Start each day with a fresh resolve to persist. Submit another application. Schedule another informational interview. Use the tools of reflection and resourcefulness to move forward.

A Day in the Life: Environmental Advocacy Group

Read Charley Dorsaneo’s archived tweet feed here: http://www.vpul.upenn.edu/careerservices/CharleyDorsaneo_Feed.pdf

Here at Penn Career Services, we are dedicating special attention to careers in sustainability and the environment next week in line with Penn’s theme – Year of Water. On Tuesday, February 15th, Charley Dorsaneo (SAS ’10) will tweet throughout the day about his job as the Clean Energy Associate with PennEnvironment, a statewide, citizen-funded environmental advocacy group.

Charley Dorsaneo (SAS '10)

Charley joined PennEnvironment in August of 2010 and is in his first year of a two year fellowship program with Environment America, a federation of state-based environmental groups of which PennEnvironment is a member. As the Clean Energy Associate, he works to pass statewide legislation to promote renewable energy like wind and solar across the Commonwealth.

PennEnvironment’s mission is to protect Pennsylvania’s water, air, and open spaces. With roughly 50,000 members and activists across the state, PennEnvironment works to advocate for strong environmental policy by showing our state legislators that Pennsylvanians care about their environment.

Since Charley has been on staff, he has been working to pass legislation that would promote green building technology across the state, increase Pennsylvania’s solar requirement, and allow for the construction of an offshore wind farm on Lake Erie.

Charley received a B.A. in Politics, Political Science, and Economics (PPE) from the University of Pennsylvania.

If you want to hear first hand what other career paths are, attend our panel Traditional & New Directions in Environmental Careers on Wednesday, February 16th at 4pm in Houston Hall’s Golkin Room.

For resources to help explore a career in sustainability and the environment, visit our Career Exploration page.

Ac-cen-tchu-ate the Positive & Eliminate the Negative

By Claire Klieger

This 1940s Johnny Mercer song (catchy, in the hey, I can’t get this out of my head way) offers sound advice as we approach the spring OCR season. Recently, I’ve spoken with so many students who are concerned about things that they worry make them less competitive: a slightly lower GPA, lack of experience, and…dare I say it…not being in Wharton. Because the process is so competitive and therefore intimidating, there is temptation to try and explain away these perceived faults on a resume or, especially, in a cover letter. This is a BAD idea.

Here’s why…

Much like those pesky zits we all get from time to time, chances are these flaws are much more noticeable to you than they would be to any employer. In fact, it’s possible that what you see as a possible negative isn’t even something that has occurred to the employer. All hiring managers consider a wide range of factors and they are thinking about the things that you do bring to the table, not what you are lacking. Discussing “blemishes” in any way only shines a brighter spot light on the issue (kind of like the green colored pimple concealer that was popular when I was in high school—seriously, what were they thinking?).

You have very limited space on your resume and cover letter to get across the message you want. Why would you want to waste any of it on something negative? Think about it—would you want to hire someone who starts off a paragraph by saying, “Even though I’m not in Wharton…” or “The poor grades from last semester do not accurately reflect my potential”? Trust me, there is no explanation you can offer that would in any way make you look like a strong candidate. Your chance to explain anything (if and only if an employer brings it up–because if they don’t bring it up, they don’t care) is during an interview.

As the song says, you are much better off focusing on the positive attributes you bring. Tell them about all of the things that make you a great candidate for the position. You obviously think you could do the job or internship and there are reasons for that. Use your documents as a way to Ac-cen-tchu-ate whatever great qualities, skills or experiences that you bring. In other words, only include what would come after the proverbial “but” in one of those negative starting sentences. The more you can e-lim-in-ate the negative (see, it’s stuck in your head already, isn’t it?), the better off you’ll be.

Facing the Lion’s Den: Addressing tough questions during the holidays

By Claire Klieger

Anxious about going home for the holidays because you know your parents or relatives are going to ask the dreaded question, “So, what are you doing after graduation?”, “Do you have a job yet?” or my personal least favorite, “What are you going to do with that English major anyway?” (as an English major, this was one I got a lot). Holidays can often be an anxious time anyway, but most of us dread talking about future plans, especially when we’re not sure what they may entail. Here are some tips to help you get through any awkward questions (for career parallels and lessons on how to survive the holiday in general, check out last year’s post, No “Gobble”digook – Hidden Career Lessons in Thanksgiving Dinner):

Please, please don't ask me about my future!

1) Don’t show fear. Family, like lions, dogs, bears or other predators, can sense fear in the air like they can smell when the turkey is almost done. So, the best way to combat annoying or unwanted questions is with a calm and self-assured response (more on that in a minute). If you seem confident about your options and choices, you’re more likely to inspire that confidence in others.

2) The best offense is a good defense. There’s a lot to be said for that old Boy Scout adage, “always be prepared.” By familiarizing yourself with information and statistics about everything from hiring timelines to salaries (which is actually much easier and faster than it sounds), you can take the wind right out of their sails of doubt and worry. Remember that there is a wealth of information available to you on the Career Services Website. We collect senior and summer surveys annually and produce reports which show what Penn students are doing in summer and full time positions. There is data broken down by industry, job type and major. In that way, you can say, “Well, Mom, since most students don’t get their internship offers until March or April, it’s actually still very early in the process” or “Dad, I know you’re worried that I didn’t get an offer from OCR, but on average, less than 20% of college seniors each year receive their offers that way but almost everyone eventually gets a job so there are still plenty of options for me.”

3) Show them what steps you are taking. Sometimes, all parents (or grandparents and aunts and uncles, or guys we call uncle even though they aren’t technically family) want to know is that you are making progress on something. So, if they seem concerned about your job or internship search, just let them know about the things you are doing (or, ahem, will start doing) to better position yourself for opportunities. You can network with Penn Alumni through PACNet to learn about different possible careers or get advice about the best places to look for openings or what kinds of skills you should stress in an application. You can research employers or industries of interest through a variety of our online resources (see A map to (career research) treasures!), update your resume, or do online interview practice through InterviewStream (one of the new additions to our online subscriptions this fall—it’s fantastic). Or, best of all, tell them you’re planning to come speak to an advisor in Career Services!

4) Embrace your strengths. Each of you brings a variety of talents and skills to any employer. In fact, your Penn education alone has honed many of these attributes and it’s important to get comfortable discussing what we like to call “transferable skills”. These are things that you use on a daily basis at Penn, probably without thinking about them, which would also make you successful in just about any job: strong writing and analytical skills, the ability to research and synthesize information, etc. There are probably even more specific skills that your course of study has enhanced, which you can include in your arsenal of positive traits that make you the kind of candiate that employers want to hire.

So, chin up, and if you like, just say, “Gee, I think that makes for really boring meal-time conversation. Can you please pass the mashed potatoes?” Or, if you want to really throw them for a loop…“You want to hear something really bizarre? My career advisor’s mother packed a 20lb frozen turkey, a package of celery and two bags of frozen cranberries in her suit case to take to Zimbabwe for Thanksgiving!” (yes, that was my mother and amazingly, apparently it all survived the 25 plus hours of travel fine and still frozen).